Juniors Front Office Quiz 2023

The different categories of communication include:

• Spoken or verbal communication

• All mentioned.

• Written or visual communication

• Non-verbal communication

What is the Hotel Proprietors’ Act of 1956?

• The property of the guests

• That the hotel is held liable for any loss of or damage to guest’s property.

• The health and safety of the hotel

• The way you are supposed to act in the hotel

Interference is anything that gets in the way of the message being accurately received, interpreted and responded to.

• Strongly Agree

• Strongly Disagree

• Neutral

The best way to calm an angry customer is,

• Talk along with them

• Call your supervisor

• Ignore what they have to say

• Stay quiet until they have finished

You should never let the phone ring more than:

• 2 times

• 4 times

• 1 time

• 3 times

 A message taken for the supervisor should have which important detail(s).

• The name, date, time and phone number of the person calling.

• The name of the company the person works for

• The person’s name

• Time the person called

Quality service depends on

• The way you speak

• The amount of money you make

• Your poise and deportment

• Your attitude

A guest calls the hotel at 12:00 a.m. What is the appropriate greeting when you answer the telephone?

• "Good night", thank you for calling...

• "Good morning", thank you for calling...

• "Good afternoon", thank you for calling...

• "Good evening", thank you for calling...

The most important quality for a receptionist when under pressure is to;

• Ignore people

• Take a walk outside and take deep breaths

• Call the supervisor or switch places with another staff

• Display poise

You are a news broadcaster. At the end of the news, you should say to the viewing public,

• "Have a Good Day"

• "Have a Good Evening"

• "Have a Good Night"