Slowness

CCA should ask customer for 2 mobiles numbers while escalating slowness case:

• TRUE

• FALSE

CST has slowness case and download rate accepted from first file, CCA action:

• Check download in safe mode

• Inform customer that he need to check CPE at CSO

• Inform customer that it is the accepted rate for his speed

After Wireless Configuration CCA should check connection working step with CST:

• TRUE

• FALSE

10.0.0.0 is a private IP

• TRUE

• FALSE

CST has slowness in browsing, Problem still the same after adding WE and Google DNS, CCA action:

• Adjust MTU to 1420

• Adjust MTU to 1490

• Adjust MTU to 1450

CST has slowness issue, CST connected using: Wireless, So your first action will be:

• Ping CPE IP -t for 30 seconds

• Ping Google domain -t for 30 seconds

• Check download rate

CST has ''No WLAN detected'' Issue, CCA next action:

• Ensure that customer didn't change PC

• Ensure that customer didn't hide his/her SSID

• Direct CST to nearest CSO

CST has ''Unable to Connect to Wireless'' issue, CST was near to CPE, Your next action:

• Remove preferred network

• Try by another device

• Reset & Reconfig CPE

In Slowness issue, Ping google IP: 50%, packet loss from CPE IP: Yes, Your next action:

• Inform Customer to check CPE at CSO

• Inform Customer that there is no problem from WE Side and We will help as much as we can

• Escalate slowness case to NOC

If the customer uses IDM no need to download 3 files if speed is not accepted with 1 file

• TRUE

• FALSE