Slowness

Slowness

KG

10 Qs

quiz-placeholder

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Slowness

Slowness

Assessment

Quiz

Computers

KG

Practice Problem

Medium

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA should ask customer for 2 mobiles numbers while escalating slowness case:

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has slowness case and download rate accepted from first file, CCA action:

Check download in safe mode

Inform customer that he need to check CPE at CSO

Inform customer that it is the accepted rate for his speed

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After Wireless Configuration CCA should check connection working step with CST:

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

10.0.0.0 is a private IP

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has slowness in browsing, Problem still the same after adding WE and Google DNS, CCA action:

Adjust MTU to 1420

Adjust MTU to 1490

Adjust MTU to 1450

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has slowness issue, CST connected using: Wireless, So your first action will be:

Ping CPE IP -t for 30 seconds

Ping Google domain -t for 30 seconds

Check download rate

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has ''No WLAN detected'' Issue, CCA next action:

Ensure that customer didn't change PC

Ensure that customer didn't hide his/her SSID

Direct CST to nearest CSO

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