Requests

Extra Quota - 20 GB price:

• 30

• 34.2

• 42.5

We only can change mobile number for CST if his account is suspend:

• TRUE

• FALSE

CST can check his balance via:

• Mobile app

• E-care only

• Mobile app & E-care

In case CCA create SR, sub status will be:

• Open

• Closed

• Waiting for response

CST asked to transfer from WE to Orange, CCA action:

• Ask CST to call 19776

• Inform CST to wait 3 Monthes

• Follow normal cancellation process 

CST can contact us through

• 111

• 19777 & 111

• 01555000111 & 111 & 19777

SR in case CST is asking about his basic quota usage:

• SR: FBB Non-Tech complaint---Usage----Basic Quota 

• SR: FBB Non-Tech Inquiry---Usage----Basic Quota 

• SR: FBB Non-Tech Inquiry---Usage----Add ons 

If corporate Deal One Invoice customer need to charge extra quota:

• Direct him to his Account Manager

• Call 111

One time - Extra quota valid for 60 days

• TRUE

• FALSE

Prepaid cst can recharge extra quota via

• E-care only

• 111 -Branch only

• 111-Branch -E-care- Mobile App-IVR