Table Service

A customer arrives at a restaurant and is greeted by the server.
Question: What should the server do next to provide proper table service?

• Seat the customer immediately.

• Ignore the customer and attend to other tasks.

• Offer the customer a complimentary drink.

• Take the customer's coat and hang it up.

A server approaches a table to take the food order.
Question: What should the server do to ensure accurate order-taking?

• Write down the order without confirming it with the customer.

• Memorize the order and rely on memory.

• Repeat the order back to the customer for confirmation.

• Guess what the customer wants based on their appearance.

A server notices that a customer is undecided about what to order.
Question: How can the server effectively practice suggestive selling?

• Recommend the most expensive item on the menu.

• Persuade the customer to order something they don't want.

• Suggest popular or complementary items to the customer.

• ignore the customer's indecisiveness and move on to another table.

A server brings the food to the table.
Question: What should the server do to ensure proper food service?

• Place all dishes in front of the customer at once.

• Start eating the food before serving it to the customer.

• Check with the customer if any condiments or additional items are needed.

• Avoid interacting with the customer and focus solely on food presentation.

A customer is ready to pay the bill.
Question: What should the server do to facilitate a smooth billing process?

• Present the bill promptly and offer payment options.

• Ignore the customer's request and continue serving.

• Ask the customer if they want to order more food.

• Provide complimentary desserts instead of the bill.

A server bids farewell to a departing customer.
Question: How should the server conclude the table service appropriately?

• Ignore the customer and focus on other tables.

• Thank the customer for their visit and invite them to return.

• Ask the customer for a tip before they leave.

• Provide the customer with a discount coupon for their next visit.

A customer arrives at a restaurant and is greeted by the server.
Question: What should the server do after greeting the customer?

• Immediately lead the customer to a table without asking for preferences.

• Ignore the customer and attend to other tasks.

• Offer the customer a complimentary appetizer.

• Inquire about the customer's seating preference and accommodate if possible.

A server approaches a table to take the food order.
Question: How can the server demonstrate attentiveness during order-taking?

• Interrupt the customer while they are speaking.

• Rush the customer to place the order quickly.

• Listen actively and provide recommendations when requested.

• Disregard the customer's order and make assumptions.

A server notices that a customer is undecided about what to order.
Question: How can the server practice suggestive selling without being pushy?

• Insist on the customer ordering the most expensive dish.

• Dismiss the customer's indecisiveness and move on to another table.

• Provide additional information about menu items and their popularity.

• Pressure the customer to order more food than they originally intended.

A server brings the food to the table.
Question: How can the server ensure accurate food delivery?

• Serve the dishes randomly without paying attention to the customer's order.

• Eat some of the food before presenting it to the customer.

• Verify the order with the customer before placing the dishes on the table.

• Avoid interacting with the customer and focus solely on food presentation.