2023 - WC - 3rd Knowledge Check

Sales are all about asking questions to find out the client´s need and filling those specific needs with your products and services.

• True

• False

What are open questions?

• Those which can only be answered with yes or no

• Those which can never be replied as the answer will always remain open

• Those which cannot be answered with yes or no

• The same as stacking questions

Please choose the best word to use on a sales call:

• Problem

• Objection

• Issue

• Challenge

What is that?

• Cross-Sell

• Upsell

• Down-Sell

• Regular Sell

What is that?

• Cross-Sell

• Upsell

• Down-Sell

• Regular Sell

Which is the maximum number of bottles we can sell on the Welcome Calls?

• 6

• 12

• 18

• 24

What is the name of a series of questions that we ask in a row without giving time for the customer to think about them?

• Open-Ended Questions.

• Closed Questions.

• Stacking Questions.

• Upgrades.

We will always waive the shipping fee for the Welcome Calls Reorders.

• True

• False

The customer got a decline message: AVS Rejected

• It has to do with the CVV number of the card

• It has to do with the shipping address

• It has to do with insufficient funds

• It has to do with the zip code or address of the cardholder

The decline code MCC or Merchant Category code is related to:

• There is an issue with the zip code or address of the cardholder

• The card can only be used on specific categories like pharmacies, medical goods and so on

• There is an issue with the CVV code of the card

• The cardholder must collect the new card in the bank