Outage

Any Email sent during outages override wiki reference:

• True

• False

The outage that we already pre-announced with its specific time:

• Tool outage

• Planned outage

• Un-Planned outage

Election number is:

• 122

• 140

• 155

​Way of communication while escalating ''Wrong Matrix profile'':

• Call

• ​Call or SMS

• Call and SMS and Recorded message

Wrong matrix profile ticket SLA is:

• From 2 to 5 hours

• 1 Day

• 1 WD

Delayed SLA of ''Missing DSL exchange'' IR is:

• 1 Working day

• 2 Working days

• 3 Working days

CST has Browsing case, and there was''Port time out'' issue on his Matrix, Line obtained IP, Logs status: Accept, Your action:

• Create ticket on http://ireport/cases

• Handle Case normally

• Reset & configure

While troubleshooting with customer BLQ case, BSS became down, Your action:

• Will update full troubleshooting steps done on iReport TKT

• Inform CST with Wrap-up SLA & Script

• Create individual case TT

CST has ''Ehlal Cabin MSAN'' outage, SR will be:

• FBB Tech Problem---Outage - Ehlal Cabin MSAN--- within SLA

• FBB Tech Problem---Outage - Ehlal Cabin MSAN---No estimated time

• FBB Tech Problem---Outage - Ehlal Cabin MSAN---Outage

Outage major fault hayah Karima SLA?

• 3 days

• 5 Days

• No estimated time