*RCI - Intl Casino Bookings 5/7/24

Which of the following must be verified prior to providing details of a player's account? Choose all that apply.

• Legal First & Last Name

• Date of Birth

• Crown & Anchor Number

• Consumer ID

Before advising guests that an offer is available to book, we must check the Casino Capacity.

We can review this information in either the (a)   or ​ ​ (b)  

• Casino Capacity Limits List in CRMS
• Player Information page of the specific campaign
• Casino article in KD
• Casino Capacity Limits tab in Siebel Loyalty

When verifying an offer which of the following MUST be reviewed? Choose all that apply.

• Offer Code and Stateroom

• Booking and redemption dates

• Agency Number needed to create the reservation

• Guest's tier status

Once an offer has been redeemed it ​ (a)   be used a second time

• cannot
• can

Match the following descriptions with the correct items

• D

• Stateroom offer based on

• A

• Sail by date

• B

• Reserve by date

• C

• Offer Code

• E

• Agency phone number

When processing a cancellation, if the offer is not expired, and the booking is within 100% penalty, which of the following statements is true?

• The offer can be reused.

• The offer cannot be reused.

TRUE OR FALSE?

When processing a cancellation, if the offer is expired, regardless of the booking is before or after final payment, the offer cannot be reused.

• TRUE

• FALSE

The guest may use their​ (a)   to book a holiday cruise, based on Promo Rates, in place of their full complimentary offer.

• trade-in value
• monthly casino offer
• dollars off offer
• host issued offer

TRUE OR FALSE?

TBA’s can be used on all casino bookings when an offer holder does not have the additional travel companion information ready at time of booking.

• True

• False

When adding 3rd/4th guests to a comp casino booking, what pricing should be used for the additional guests?

• Use the difference between the prepopulated casino complimentary pricing and the NRD promo pricing for the 3rd and 4th guests.

• Use the prevailing pricing of the rate category for the 3rd and 4th guests.

• Use the difference between the casino pricing and the prevailing refundable pricing for the 3rd and 4th guests.

• Use the prevailing pricing of the berth category for the 3rd and 4th guests.