PKT _ 1st Fortnight _ Jun'23 _ CS

PKT _ 1st Fortnight _ Jun'23 _ CS

Professional Development

15 Qs

quiz-placeholder

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Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Vishnu Nair

Used 12+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer reaches out complaining that the cancellation fee of Rs.30 is added, what resolution should be provided?

If cancellation fee of Rs.30 is added, then refund Rs.10

If cancellation fee of Rs.30 is added, then refund Rs.20

If cancellation fee of Rs.30 is added, then refund Rs.30

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer is in a ongoing ride & asking to clear the previous due of cancellation charges added - agent refunded the amount. What is the disposition for the scenario?

Cancellation Charges - Cleared previous due

Cancellation Charges - Cancellation Charges Refund

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Captain took different route - due to which the final fare got increased, for this scenario agent should refund the difference amount.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer complains that the CP denied to take the alternate route which customer is guided, what will be the disposition for this scenario?

Alternate Route/Navigation Issue - Non Live_Alternate Route

Alternate Route/Navigation Issue - Non Live_Navigation Issue

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Captain denied the online payment, what will be the disposition?

Captain Denied Duty - Post Ride_Cash D_Service Gesture

Captain Denied Duty - Post Ride_VOC & Info Given

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is it mandatory to credit 20 coins as service gesture, where the captain denied the online payment mode?

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer approaches to you stating that he is facing issue while logging in the app. As a Customer Support executive what are you supposed to do?

Check if customer has missed out on any latest update.

Inform customer to login from any other number.

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