voco Quiz
Authored by Marina la Grange
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KG
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does "voco" mean?
Get out
Bird
to invite/call together
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which mascot represents the "me time"?
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the 3 voco hallmarks?
welcome
breakfast
me time
come in
breakfast
spa
voco life
come with me
room
voco life
me time
come on in
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the service behavior that requires us to be pro-active, anticipate guests'needs before they even ask us
be thoughtful
make it memorable
be natural
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Host sees a guest in the corridor. This is Mr. Smith, looking as he is going to the pool.
Host says: "Good afternoon Mr. Smith, going to the pool or the beach? Great. Hope you enjoy your day at the pool".
Which voco service behavior is demonstrated by the host?
make it memorable
be thoughtful
true listening
be natural
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is voco brand promise?
Everyone's a host
Reliably Different
Be natural
Come on in
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Regular Guest comes for breakfast and host asks him:
"Good morning Mr. Mohammed, how are you this morning? Would you like a usual strong cappuccino or something else this time?
Be thoughtful
Make it memorable
Be natural
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