HIPAA Review

What does PHI stand for?

• Private Health Information

• Protected Health Information

• Protected Health Institute

• Personal Health Information

What are ways PHI can be transmitted?

• Paper Copies

• Verbal Communications

• Hospital Bills

• All the above

True or False: Work at home employees are exempt from workspace policies safeguarding PHI

• True

• False

What does IVR stand for?

• Interactive Voice Response

• Intuitive Voice Response

• Interactive Virtual Response

• Interactive Verbal Response

When the individual is available to talk with us but has selected someone else to conduct the phone call on their behalf, we must determine if that person can be verified as _________________.

• Verbal Informal Rep

• Inferred Informal Rep

When verifying HIPAA, which data element can never be substituted?

• ID #

• SSN

• Name

• DOB

How often should I use the HIPAA Tool?

• When I feel like it

• When my manager tells me to

• When I need it

• Every call

Where should you look to get information about steps for receiving a call from another dept?

• HIPAA Tool – Minor only button

• HIPAA Tool – Outbound Call button

• HIPAA Tool – Transfer a call button

What are the three main identifiers used when authenticating & validating a caller?

• First Name, DOB, ID #

• Full Name, ID #, SSN #

• Full Name, DOB, ID #

• Full Name, SSN, DOB

Whats the best franchise in the NBA?

• Lakers

• Lakers

• Lakers

• Not the Nuggets