BMW Quiz

What days of the week can you schedule Towing?

• Tuesday

• Wednesday

• Thursday

• Monday

• Friday

After what time can you schedule Towing?

• 9 AM

• 10 AM

• 11 AM

• 8 AM

What is the estimate for how long the repair will take?

• Around an hour

• About 2 hours

• We DO NOT want to give an estimate; but we can say the dealer can confirm

• 1 day

When it comes to escalations and any dispositions for BMW, we really want to be more careful about getting our notes in and be more detailed on our notes.

• True

• False

What should we make sure we are asking for on every call?

• Customer VIN

• Customer E-Mail

• confirming if they agree to SMS Notifications

• All of the above

How does the customer receive the towing information?

• through sms

• through e-mail

When is it necessary to capture the Dealer ID Code when scheduling towing.

• every call

• only on towing calls

• on just appointments

What are examples of PII?

• Customer name

• Customer phone number

• Customer address

• Customer VIN

When can the customer be provided with PII?

• when they verify that they are the correct person on file

• once they answer the phone

• we can always provide info to our customers

• We never want to give out PII

What holidays can towing be scheduled on?

• Christmas Day

• July 4th

• Memorial Day

• We can not schedule on any holidays