Lean

A diagram used to identify the key roles taking part in the process and their relation to one another

• SIPOC

• Process Flow Diagram

• Swimlane Diagram

• Value Stream Map

Tool(s) used to collect and understand customer requirements

• Customer Survey

• Focus Group Interview

• Email/Chat/Call Recordings

• Net Promoter Score (NPS)

A waste defined as anything that does not meet customer requirements

• Defect

• Overproduction

• Waiting

• Non-utilized potential

A waste defined as producing more than what is need or before it is needed

• Inventory

• Overproduction

• Excess Processing

• Non-utilized potential

A waste defined as unnecessary movement of material or information

• Transport

• Inventory

• Motion

• Excess Processing

A waste defined as unnecessary movement of people

• Transport

• Inventory

• Motion

• Excess Processing

A lean tool used in maintaining an organized workplace

• Poka-yoke

• 5S

• Kanban

• Kaizen

A lean tool used to prevent or detect defects caused by human error

• Poka-yoke

• 5S

• Kanban

• Kaizen

A lean tool which is a visual system used to manage work as it moves rough a process

• Poka-yoke

• 5S

• Kanban

• Kaizen

A lean principle which is about doing what is necessary, only when necessary

• Identify Value

• Map Value Stream

• Create Flow

• Implement Pull