
Final Process Assessment
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Medium
Shutterfly Training Team
Used 11+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
What is the minimum amount of pages customers in a Photo Book from Shutterfly?
What is the minimum amount of pages customers in a Photo Book from Shutterfly?
91
20
1
111
2.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
What state indicates the order is being created?
What state indicates the order is being created?
Converted to Jobs (correct answer, your response)
CS Closed
Payment Verification Failed
Cancel wait
3.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
Replacement Tab
Credits
Balances
Home
4.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
Where on the chat transcript will you use to update notes for each case?
Where on the chat transcript will you use to update notes for each case?
Log a note
Specialty Flows
Supplied Information
Other Cases
5.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
What service does Lifetouch offer?
What service does Lifetouch offer?
Photography for families, schools, and places of worship
Videography and Photography rental equipment
None of the above
Card Printing
All of the above
6.
MULTIPLE CHOICE QUESTION
1 min • 3 pts
Which of the following do I need to check in order to determine if an order is late/lost?
Which of the following do I need to check in order to determine if an order is late/lost?
ETA, Tracking, Browser
ETA, Order status, CCT Case
ETA, Tracking, Order status
Tracking, Saved Project, KB
7.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
What are the internal tools that an agent use to do research?
(select the most suitable)
What are the internal tools that an agent use to do research?
(select the most suitable)
Google & Bing
Product Information Page, Knowledgebase, Help Center
Product Information Page
Knowledge Base & Help Center
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