Concentrix - Financials

Gross Profit = _____ minus Direct Cost

• Profit

• Money

• Revenue

• Salary

This type of cost includes absenteeism and shrinkage. This can be managed at a site level.

• General and Administrative Cost

• Operating Profit

• Direct Cost

As a TL, which of the following are some things that you can do to positively impact our profit? (Select all that apply)

• Foster a fun working environment

• Support your staff

• Communicate honestly and frequently

• Provide consistent coaching and development

Which of the following statements best describes bonuses and penalties?

• Client is billed for every minute that an advisor is speaking to a customer

• 
  Client will reward or fine CNX depending on performance of metrics

• The client is billed a set amount for each call, chat, or email.

__s are the most important metric on the program and can differ from program to program.

It is cheaper to manage someone out of the company and start over with a new hire than to coach or develop existing staff?

• That's absolutely right!

• Oh not true at all!