Gross Profit = _____ minus Direct Cost
Concentrix - Financials

Quiz
•
Professional Development
•
Professional Development
•
Medium
Trish Libres
Used 28+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Profit
Money
Revenue
Salary
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This type of cost includes absenteeism and shrinkage. This can be managed at a site level.
General and Administrative Cost
Operating Profit
Direct Cost
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
As a TL, which of the following are some things that you can do to positively impact our profit? (Select all that apply)
Foster a fun working environment
Support your staff
Communicate honestly and frequently
Provide consistent coaching and development
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements best describes bonuses and penalties?
Client is billed for every minute that an advisor is speaking to a customer
Client will reward or fine CNX depending on performance of metrics
The client is billed a set amount for each call, chat, or email.
5.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
__s are the most important metric on the program and can differ from program to program.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
It is cheaper to manage someone out of the company and start over with a new hire than to coach or develop existing staff?
That's absolutely right!
Oh not true at all!
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