TSS103 - Communication in the Organization

What is effective communication in the workplace?

• It is when managers communicate tasks.

• One-way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.

• Two- way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.

• It is when listening is preferred to speaking.

Why are harmony and trust so important in communication in the workplace?

• They provide the ability for workers to socialize during work hours.

• They eliminate the need for directions from managers.

• They provide secure employment.

• They provide good working relationships and productivity.

How can an individual communicate clearly in the workplace?

• Raise questions

• Checking for understanding

• Summarizing information receive

• Use corporate jargon

Communication uses a number of different channels including: 1. Face-to-face 2. E-mail 3. Telephone 4. Radio 5. Television

• 1,2 and 3 only

• All of the above

• 2,3,5 and 5 only

• Non of the above

The purpose people communicate in the workplace are for:

• To give motivation

• To seek information

• To influence people

• To resolve problems

Barriers to effective communication include:

• Information overloaded

• Language differences

• Message

• Differences in perception

A good or active listening would require you to do the below, except:

• Process the message

• Receive the message

• Being selective of the message

• Clarifying the message

The following communication tasks are required in the workplace:

• Gossipping

• Communicating with colleagues and external client

• Express your dissatisfaction about work in media social

• Handling inquiries and pass on to the respective person in charge.

The effective communicator ensure he/she:

• Conveying meaning through body posture, match the word spoken.

• Kicked the chair and banged the desk to communicate anger

• Listen

• Not giving proper instruction

Non-verbal communication may be classified as:

• Space – how near or far you stand away from others

• Think before you speak. Be clear. Don't talk too much

• Shaking hands, patting the back, hugging, pushing or other kinds of touch.

• Voice - the quality, volume, pitch, tone, etc.