Intel - Conflict Mgmt

The following is NOT a style of conflict management

• Contending/

  Competing

• Colaborating

• Collaborating

• Avoiding

How many stages are there in Crosby's conflict process?

• 3

• 4

• 5

• 6

The ______ bank account helps build rapport with colleagues.

• Personal

• Emotional

• Money

• Charity

The A in the ABC model stands for:

• Action event

• Accommodating event

• Aspiration event

• Activating event

The B in the ABC model stands for:

• Belief

• Believe

• Begin

• Brand

Circle of concern vs circle of ______.

• Information

• Influence

• Affluance

• Investigation

The _____ frame redirects your counterpart’s argumentative energy rather than attempting to overcome it.

• What if

• Because

• Yes....and

• Agreement

The following is NOT a trigger word:

• Calm down

• I understand

• There is noting I can do

• Please wait

Do or do not, there is no try. This was said by:

• Yoda

• Darth Vader

• Luke Skywalker

• CH

What is the name of the trainer for this session?

• Gurmet Singh

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh