Principles of Quality Management

All below are definition of quality except

• Fitness for use

• Degree to which a set of inherent characteristics fulfils requirements

• A tool to measure customer satisfaction

• Conformance of requirements or specification

Quality Management consists of

• Quality control

• Quality assurance

• Quality improvement

• All of the above

Below are principles of quality management except

• Process approach

• Customer satisfaction

• Improving quality of nations health

• Employee involvement

Teamwork, recognition and reward, feedback, training and mentoring

All the above are components of which quality principle?

• Supplier partnership

• Process approach

• Customer satisfaction

• Employee involvement

Below are benefits of continuous process improvement except

• Improve customer satisfaction

• Enhance innovation

• Ensure employees are occupied with important tasks of business

• To find the root cause analysis and apply corrective action.

Why is it important to have good business relationship with suppliers?

• To get value for money products

• To have goods delivered on time

• Customer will be happy with products of good quality

• All the above

All below are benefits of performance measures principles except

• Identify whether our customers are satisfied

• Identify whether suppliers meet our requirements

• To find areas where improvement can be made

• Enhance trust and collaboration

All below are application of performance measures except

• Identify what, who, when, how to measure

• Identify and train employees responsible for data allocation

• Proper documentation of data collected from measurement

• Recognize and acknowledge employees contribution

Juran’s Quality Trilogy consists of following except

• Quality planning

• Quality control

• Quality improvement

• Quality Approach

All below are benefits of process approach except

• Lower cost and shorter cycle time

• Consistent and predictable outcome through a system

• Ability to focus on key processes

• Encourage and recognize improvements