1.     ………… is a letter send to guest to inform about their reservation has been made.

• Confirmation

• Reservation

•   Booking

• Cancellation

 

The Department responsible for gardening is:

• Human Resources.

• Housekeeping

• Engineering

•   Security

Telephone call should be answered within how many rings?

• 1

• 2

• 3

• 4

Upon receiving booking, what should not be promised by reservation agent is ….

•   Confirmation no

• Guest name

• Payment information

• Room attributes

Two rooms with a common wall but no connecting door are call …………

• Adjoining room

• Connecting room

• Adjacent room

• Twin room

The following commercial enterprise is under hospitality industry.

• Catering

• Farming

• Trading

• Garment

Which of the following is an example of positive body language?

• Crossed arm

• An upright posture

• Hands in pocket

• Pointing

A room that is not occupied, regardless of clean or dirty status is call…

• Clean romm

• Vacant room

• Check in room

• Due out room

A guest who arrives at the property without a reservation is

• Walk In

• F. I . T

• Group

• Book out

.............. is use to record the customer’s vehicles in and out of the hotel

• Luggage tag

• Group tag

• Storage tag

• Valet parking tag