FO level 1 Assessment Questioner
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46 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. ………… is a letter send to guest to inform about their reservation has been made.
Confirmation
Reservation
Booking
Cancellation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Department responsible for gardening is:
Human Resources.
Housekeeping
Engineering
Security
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Telephone call should be answered within how many rings?
1
2
3
4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon receiving booking, what should not be promised by reservation agent is ….
Confirmation no
Guest name
Payment information
Room attributes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Two rooms with a common wall but no connecting door are call …………
Adjoining room
Connecting room
Adjacent room
Twin room
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following commercial enterprise is under hospitality industry.
Catering
Farming
Trading
Garment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of positive body language?
Crossed arm
An upright posture
Hands in pocket
Pointing
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