IHL Chapter 6

What is the purpose of the Consumer Protection (Fair Trading) Act (CPFTA)?

• To protect the interests of the hotel
• To protect the interests of the consumer
• To protect the interests of the government
• To protect the interests of the hotel staff

When did the CPFTA take effect?

• 2004-03-01 00:00:00
• 2000-01-01 00:00:00
• 2010-07-01 00:00:00
• 2015-12-01 00:00:00

Who was responsible for lobbying for the CPFTA?

• The Singapore Government
• The Consumers Association of Singapore
• The Hotel Association of Singapore
• The Singapore Tourism Board

What is the role of the Consumers Association of Singapore (CASE)

• To provide legal advice to consumers
• To settle disputes
• To represent consumers in court
• To provide financial aid to consumers

What are Small Claims Tribunals responsible for?

• Settling disputes
• Providing legal advice
• Representing consumers in court
• Providing financial aid to consumers

What are the potential consequences for businesses with unfair practices under the CPFTA?

• They will be rewarded
• They will be punished
• They will be promoted
• They will be ignored

How does the CPFTA contribute to Singapore's economic progress?

• By increasing taxes
• By boosting the retail sector and developing consumer sophistication
• By reducing the number of businesses
• By increasing the cost of goods and services

What is the purpose of safeguarding the interests of guests?

• To ensure the hotel's profitability
• To protect the hotel's reputation
• To ensure the guests' satisfaction and safety
• To attract more guests

What is the role of the hotel in safeguarding the interests of guests?

• To ignore any complaints from guests
• To take responsibility for all lost or stolen items
• To accuse guests of lying
• To cooperate with any police investigation when necessary

What is the legal avenue to resolving disputes of consumer interests?

• Through a public vote
• Through a court trial
• Through a discussion with the hotel manager
• Through a discussion with the hotel staff