ISFBP Unit 1

Code of conduct is a

• set of rules outlining th responsibilities for an individual or organisation.

• moral belief that influences people's behaviour, attitudes and ideas.

• personal commitment to do your best as part of the team effort.

• set of regulation that evaluating employee performance.

Which of the following is NOT a Work Ethic Quality?

• Happy.

• Flexibility

• Reliability

• Excellence

Alan always believed that he the best in the company and resulted he refused to work with others. This is an example of lack of

• 
  trust.

• teamwork.

• responsibility.

• 
  commitment.

Work ethic is defined as

• the principles of right and wrong behaviour.

• the moral belief that influences people's behavior, attitudes and ideas.

• one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there.

• fields that you can add to worklogs to record detailed information about logged time.

Grooming is important for creating a good image at work and employees that groomed well often

• 
  show self confidence at work.

• received more performance bonus at the end of the year.

• seen as more friendly and approachable by the customers.

• rewarded by receiving more tips then others.

All the following are ways to maintain a high standard of hygiene in food and beverage establishment EXCEPT

• nails must be kept clean and manicured with no chips.

• use deodorant to avoid body smell.

• wash the uniform every five days only.

• take a bath every day.

Debby would like to maintan a professional image throghout her workdays. Which of the following practice she shoud avoid at work?

• Shows a good body language.

• Display a good attitude and show an "I CARE" image

• 
  Smiles only when customers greeted her.

• Display good grooming and hygiene.

Attending to customers special requests. Like changes in the dish, the menu, special request of serving.

• building special rapport with customers.

• providing service recovery for customers.

• showing "I care" image towards customers.

• delivery extra miles of service.

A responsible employee should apply all the following practices EXCEPT

• accept bribes from suppliers or customers.

• absent from work only with medical leave.

• do not or avoid humiliate or endanger patrons or other employees.

• only take necessary breaks given by superior.

Which of the following best described the term "Quality"?

• How good something is compared to other similar things.

• The dedication you show to doing something.

• Ability to be aware of what a particular situation demands of you.

• Strive to do your best at all times, no matter what you are doing.