Key Performance Indicators

Measures or a set of data that allows a business to determine whether it is meeting its business objectives.

• Effectiveness

• Key Performance Indicators

• Benchmarks

• Key data indicators

The portion of sales of a product a business has achieved in relation to similar businesses

• Number of website hits

• Number of sales

• Percentage of market share

• Net profit figures

Rates of staff absenteeism

• Number of unplaned events interrupting workflow

• Number of peple have sent a request to a werb servers

• Percentage of days lost due to industrial action

• Percentage indicating the number of workdays lost due to unscheduled staff absence

Net profit

• The amount left after all expenses have been deducted.

• Money in the bank

• Income earned on sales of goods or services performed

• Revenue + Expenses

Total quantity of sales of a good or service sold

• Percentage of market share

• Net profit

• Number of sales

• Money in the bank

Measures the ability to increase output or production from a given amount of inputs

• Rate of productivity growth

• Productivity

• Efficiency

• Percentage of productivity growth

Measures the number of employees who had to be replaced within a given period.

• Rate of staff absenteeism

• Level of staff satisfaction

• Staff turnover

• Key staff indicator

Level of wastage

• Resources that not have been converted to inputs

• Resources that have been converted to outputs

• Resources that have been converted to inputs

• Resources that not have been converted to outputs

Number of customer complaints

• Percentage of written or verbal expressions of satisfaction from customers about a product or service

• Number of written or verbal expressions of dissatisfaction from customers about a product or service

• Number of written or verbal expressions of satisfaction from customers about a product or service

• Percentage of written or verbal expressions of dissatisfaction from customers about a product or service

Number of workplace accidents

• Percentage of planned events interrupting the workflow that may or may not include injury or property damage

• Number of unplanned events interrupting the workflow that may or may not include injury or property damage

• Percentage of unplanned events interrupting the workflow that may or may not include injury or property damage

• Number of planned events interrupting the workflow that may or may not include injury or property damage