Data Down

If selt result less than 10m

What the action?

• Esclation to IU

• Ask cst about his connection

• Tell cst the problem in his cpe

If CPE restarted automatically and Power LED turned off while CPE restarted you will consider it as :

• Power Failure

• Physical Instability

• No problem

CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case

• true

• false

In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs

• true

• false

if cst has power failure issue cca will

• try another wall blog

• try another cpe

• direct cst to cso

• all is right