
Data Down
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Easy
Radwa Sayed
Used 1+ times
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If selt result less than 10m
What the action?
Esclation to IU
Ask cst about his connection
Tell cst the problem in his cpe
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If CPE restarted automatically and Power LED turned off while CPE restarted you will consider it as :
Power Failure
Physical Instability
No problem
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case
true
false
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs
true
false
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if cst has power failure issue cca will
try another wall blog
try another cpe
direct cst to cso
all is right
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