Search Header Logo

Data Down

Authored by Radwa Sayed

Other

1st Grade

Used 1+ times

Data Down
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If selt result less than 10m

What the action?

Esclation to IU

Ask cst about his connection

Tell cst the problem in his cpe

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If CPE restarted automatically and Power LED turned off while CPE restarted you will consider it as :

Power Failure

Physical Instability

No problem

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case

true

false

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs

true

false

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if cst has power failure issue cca will

try another wall blog

try another cpe

direct cst to cso

all is right

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?