HMO102- revision 3

The executive committee of a hotel is

• The general manager and director of sales

• Made up of key associates who head major departments

• The general manager and executive housekeeper

• The top three executives in the hotel

The ultimate responsibility and authority of running a hotel rests with

• The executive committee

• The regional vice president

• The general manager

• The front office manager

Which of the following would NOT be considered a hotel department?

• Rooms division

• Front office

• Property management system

• Food and beverage

The front office, housekeeping, security and communications all fall under what department?

• Rooms division

• Night auditor

• Concierge

• Comptroller division

The area of a hotel most often described as the nerve center or hub of a hotel is the

• Night auditor

• Banquets

• Housekeeping

• Front office

The basic functions of the front office include all of the following EXCEPT:

• Reviewing previous nights ADR and occupancy
  

• Reviewing arrivals and departures

• Staffing and scheduling

• Maintaining sales records

When selling rooms a front desk associate might try to upsell. This means

• Selling the room at the rack rate

• Suggestively selling the features of a larger room, a higher floor or perhaps a better view

• Providing a discount rate

• Honoring a guests discount coupon

The more common name for a guests account is

• A file

• Rewards account

• Folio

• His/her credit card

Guest folios are typically managed by

• Housekeeping

• The general manager

• Hotel property management system

• Concierge

Special hotel accounts for a company that has established credit with a hotel are called

• City folios

• Block rates

• City rates

• City ledger