HMO102- revision 4

The Public Branch Exchange (PBX) represents what?

• The telephone system

• The computer system

• The maintenance department

• The electrical system

Which of the following departments is the largest in a hotel in terms of people?

• Reservations

• Guest services

• Housekeeping

• Security

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

• Front office manager

• Food and Beverage Manager

• Engineering manager

• Executive housekeeper

Keying locks, guest and employee identification and ADA compliance falls under

• Housekeeping

• Front desk

• Security and loss prevention

• Engineering

Which of the following is NOT a feature of an energy management system?

• Room occupancy status reporting

• Automatic wake-up call functions

• Minibar access reporting

• Smoke detector alarm reporting

Which system can track guest room phone charges?

• Telephone Charge System

• Call Accounting Systems

• Room Charges Reporting

• Guest Calls Reporting

Global distribution systems were first used by the

• Hotel industry

• Airline industry

• Restaurant industry

• Rail industry

A CRS can provide ________ information for a hotel.

• Revenue

• Forecasting

• Budgeting

• Revenue management

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

• Application Service Provider

• Web Reservation Systems

• Point of Sale System

• Real Time Application System

The main advantage of using an electronic door locking system is

• Ease of employee use

• More cost efficient

• Record of who enters the room and when

• Easy to replace