MGT103- revision 6

Which of the following levels of productivity represents the total level of productivity achieved by a country?

• Company

• Partial

• Partial

• Individual

• Aggregate

Implementing _____ requires making corrections until errors virtually disappear.

• ISO 14000

• ISO 9000:2000

• Six Sigma

• Value-added analysis

• Statistical quality control

Which of the following is an example of statistical quality control?

• Benchmarking

• Six Sigma

• In-process sampling

• ISO 9000:2000

• Outsourcing

Which of the following guidelines for increasing speed is followed in a bureaucratic organization?

• Start from scratch

• Minimize the number of approvals needed to do something

• Develop and adhere to a schedule

• Do not ignore distribution

• Integrate speed into the organization's culture

_____ is the time needed by the organization to develop, make, and distribute products or services.

• In-process time

• Six Sigma time

• Process layout time

• Cycle time

• Just-in-time

Which of the following TQM guidelines for reducing cycle time is most appropriate in a decentralized organization?

• Start from scratch

• Minimize the number of approvals needed to do something

• Develop and adhere to a schedule

• Do not ignore distribution

• Integrate speed into the organization's culture

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

• Value-added analysis

  
  

• Benchmarking

• Outsourcing

• Reducing cycle times

• Statistical quality control

Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:

• employee involvement.

• strategic commitment.

• technology.

• materials.

• methods.

_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.

• Acceptance sampling

• Benchmarking

• In-process sampling

• Six Sigma

• Value-added analysis

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

• Benchmarking

• Value-added analysis

• Outsourcing

• Reducing cycle times

• Statistical quality control