CRM Unit 1

CRM Unit 1

University

10 Qs

quiz-placeholder

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CRM Unit 1

CRM Unit 1

Assessment

Quiz

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University

Practice Problem

Medium

Created by

Aasha Nadar

Used 3+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Computing and category management in CRM is related to _______.

Franchise

Brand

Logistics

Data issues

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

______ attributes are not even known to customers.

Satisfaction

Delight

Disdain

Dissatisfaction

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The electronic gadget kept by retail stores at the point of billing is known as ______.

EPOS

Kiosk

Retail code reader

Paytm code

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

______ is an agreement between service provider and service receiver.

SLA

SFA

POS

EPOS

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communication and customer relationship in CRM is related to ______ 'P' of marketing

Product

Price

Promotion

Place

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

______ Marketing focuses on single point of sale.

Relationship

Interruption

Permission

Transactional

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

______ are the power supply of CRM.

Information

Process

Technology

People

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