HOC2013 Intro to Communication DHRM 3/3

A process where ______ are transferred from a sender to receiver, through the use of a common system with the intention of influencing the another.

• people

• messages

• food

• connection

What is the term used to describe the process of confirming that a message has been received and understood?

• nodding

• information

• smiling

• feedback

_______ feedback can be demonstrated through actions taken as requested and a email/memo/letter sent confirming receipt of the message.

• Positive

• Simple

• Negative

• Complicated

Which of the following is an example of negative feedback?

• Action taken as requested

• A letter/memo/note sent confirming receipt of the message

• No written response at all

• Smile, nod, thumbs up

Consider the factors influencing the choice of communication medium: time, complexity, distance, need for a written record, need for interaction, need for confidentiality, sensitivity to the effect on the recipient, and cost. Which communication medium would be most suitable for delivering an urgent and complex message that requires immediate interaction and confidentiality?

• Visual communication

• Written communication

• Oral communication

• Electronic communication

_______ communication occurs between two individuals or between a number of individuals on a personal level.

_______ communication refers to communication with oneself.