[SSB] bún bòa không móng

1. …..refers to manners and behaviour considered acceptable in social and business situations

•   Greetings

• Protocol

• Etiquette

• Introduction

Why there is no standard definition of social class exits that applies to all countries?

• Because people in different countries speak different languages

• Because people in different cultures have different living standards

• Because people in different cultures have their own way of identifying the classes

• Because people in different cultures likes differents things

Which is NOT a goal when delivering negative news, in person or in written form?

• Help the receiver understand and accept the news

• Maintain trust and respect for the business or organzation and for the receiver

• Be clear and concise in order not to require additional clarification

• Get straight to the point and keep it short

What is defined as communication within and between business that involves people from more than one culture?

• Interpersonal business communication

• International business communication

• Multinational business communication

• Intercultural business communication

…..are ways of being that allow us to see, perceive, and reason through our own cultural awareness

• Cultures

• Mindsets

• Ethnocentrism

• Confidences

In intrapersonal communication, with whom do we communicate?

• We communicate though the intranet

• We communicate  with ourselves

• We communicate with others

• We communicate with the customers

What is the socialization process you go through to adapt to your society?

• It is cultural interaction

• It is acculturaltion

• It is intercultural

• It is enculturation

According to Schutz, people who crave the spotlight of attention and are highly motivated to seek belonging are called ……

• 1. Oversocials

• Social person

• Personal individual

• Undersocials

According to Schutz, people who may be less likely to seek interaction, may prefer smaller groups, and will generally not be found on center status are called…..

• Undersocials

• Social person

• Oversocials

• Personal individual

What is the process by which the two cultures learn and adapt materials and adopt pratices from each other?

• It is interaction

• It is confusion

• It is diffusion

• It is copying