
Day 08 PostPaid
Authored by Mostafa Mahmoud
Other
KG
Used 2+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pulling the internet settings SMS “OTA” is enabled through
USSD
ADM Tool
USSD and ADM Tool
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer turn on his data connection, and there is no any internet sign appears , handle case as
Set APN
Can’t Connect To Internet
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case CST complaint about Whats App Calls , CCA Action..
inform him it's APP Issue
handle cse normly
send SMS OTA
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Case Signal Bar is 2 or Less and CST Complaint about data instability problem, handle as
low coverage case
low perfomance case
can't make calls
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST can't connect to internet after Suspension ,, CCA Action
create TT and mention problem in it
follow normal T.S
Follow SimToolkit process
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer should activate his line first before travelling abroad to be able to use roaming service
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Any SIM card ranges will be able to working fine on roaming service
True
False
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