Day 08 PostPaid

Day 08 PostPaid

KG

10 Qs

quiz-placeholder

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Day 08 PostPaid

Day 08 PostPaid

Assessment

Quiz

Other

KG

Practice Problem

Medium

Created by

Mostafa Mahmoud

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pulling the internet settings SMS “OTA” is enabled through

USSD

ADM Tool

USSD and ADM Tool

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer turn on his data connection, and there is no any internet sign appears , handle case as

Set APN

Can’t Connect To Internet

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case CST complaint about Whats App Calls , CCA Action..

inform him it's APP Issue

handle cse normly

send SMS OTA

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Case Signal Bar is 2 or Less and CST Complaint about data instability problem, handle as

low coverage case

low perfomance case

can't make calls

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST can't connect to internet after Suspension ,, CCA Action

create TT and mention problem in it

follow normal T.S

Follow SimToolkit process

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer should activate his line first before travelling abroad to be able to use roaming service

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Any SIM card ranges will be able to working fine on roaming service

True

False

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