Day 08 PostPaid

Pulling the internet settings SMS “OTA” is enabled through

• USSD

• ADM Tool

• USSD and ADM Tool

In case customer turn on his data connection, and there is no any internet sign appears , handle case as

• Set APN

• Can’t Connect To Internet

In case CST complaint about Whats App Calls , CCA Action..

• inform him it's APP Issue

• handle cse normly

• send SMS OTA

In Case Signal Bar is 2 or Less and CST Complaint about data instability problem, handle as

• low coverage case

• low perfomance case

• can't make calls

CST can't connect to internet after Suspension ,, CCA Action

• create TT and mention problem in it

• follow normal T.S

• Follow SimToolkit process

Customer should activate his line first before travelling abroad to be able to use roaming service

• True

• False

Any SIM card ranges will be able to working fine on roaming service

• True

• False

Roaming services are not available in Palestine due to national security reasons.

• True

• False

In Case CST asked to call SPV , CCA will not ask him about the reason

• True

• False

In case CCA receives call including CST request or inquiry about product , but the requested thing is not available,, CCA Action

• create a suggestion request

• inform him it's not available

• all of answers