Práctica Examen Final CRM
Authored by O'Brian Sulca
Business
6th Grade
Used 1+ times
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25 questions
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1.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Qué funciones no realiza un CRM?
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Los sistemas CRM ayudan a hacer un seguimiento de la información de los empleados.
VERDADERO
FALSO
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Los CRM también automatizan ciertas funciones empresariales del ciclo de ventas que son necesarias para rastrear a los clientes potenciales:
VERDADERO
FALSO
4.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Tiene como funciones la promoción del mercado y la protección de los derechos de los consumidores. Asimismo, fomenta en la economía peruana una cultura de leal y libre competencia :
Organismo Supervisor de Contrataciones
INDECOPI
Asociacion de Proteccion de Consumidor del Cliente
Empresa Aseguradora de Proteccion al Consumidor
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Los dos tipos de información que se debe de recolectar del cliente es:
COMPORTAMIENTO Y PREFERENCIA
COMPORTAMIENTO Y FECHA DE NACIMIENTO
PREFERENCIA Y CUANTOS HIJOS TIENE
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Son características de la generación Z:
Nativos digitales
Comprometidos
Todas las anteriores
Ninguna de las anteriores
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
¿Cuál es el primer objetivo del Marketing digital?
Atraer
Convertir
Cerrar
Fidelizar
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