
Dealing with patient dissatisfaction
Authored by MUHAMMAD HAIKAL
Professional Development
Professional Development
Used 3+ times

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8 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
what is patient dissatisfaction?
excited client with our healthcare services
psychiatric client with our healthcare services
unhappy client with our healthcare services
2.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
What are the "causes related" of patient dissatisfaction?
diagnosis related,
treatment related,
communication related
treatment related,
laboratory related,
diagnosis related
theory related,
diagnosis related,
communication related
3.
MULTIPLE CHOICE QUESTION
5 sec • 5 pts
Based on the slide just now, is it slow approach and fail to diagnose or false reassurance is under treatment related?
YES
NO
4.
MULTIPLE CHOICE QUESTION
5 sec • 5 pts
which one is the correct parameters corelate with patient satisfaction?
rude
toilet environment
food
manner
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
is is true patient centred practice is " to provide care that respects and responds to each patient's unique need, requirements, values, and ensuring that patient values guide every clinical decision"
true
false
6.
MULTIPLE SELECT QUESTION
20 sec • 10 pts
which one is correct regarding patient centred practice?
refer patient to another healthcare setting
follow up support
special packaging of documents and report
slap client face if they dont follow our instructions
perceived quality
7.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
What kind of rule model has been used to characterize the client's attitude in this presentation?
rule model of anger
rule model of planned behavior
rule model of social cognitive
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