Dealing with patient dissatisfaction

what is patient dissatisfaction?

• excited client with our healthcare services

• psychiatric client with our healthcare services

• unhappy client with our healthcare services

What are the "causes related" of patient dissatisfaction?

• diagnosis related,

  treatment related,

  communication related

• treatment related,

  laboratory related,

  diagnosis related

• theory related,

  diagnosis related,

  communication related

Based on the slide just now, is it slow approach and fail to diagnose or false reassurance is under treatment related?

• YES

• NO

which one is the correct parameters corelate with patient satisfaction?

• rude

• toilet environment

• food

• manner

is is true patient centred practice is " to provide care that respects and responds to each patient's unique need, requirements, values, and ensuring that patient values guide every clinical decision"

• true

• false

which one is correct regarding patient centred practice?

• refer patient to another healthcare setting

• follow up support

• special packaging of documents and report

• slap client face if they dont follow our instructions

• perceived quality

What kind of rule model has been used to characterize the client's attitude in this presentation?

• rule model of anger

• rule model of planned behavior

• rule model of social cognitive

list down at least 3 parameter corelate with patient satisfaction?