DAMIC

Which of the 7 ‘Classic’ Wastes is concerned with unnecessary or inefficient movement of people in the

workplace?

•     Overproduction

•     Transportation

• Motion

•      Overprocessing

• Inventory

According to the Body of Knowledge, which three of the following are methods of measuring process efficiency?

• DPMO

• KANO

• Yield

• Process Sigma

• Ishikawa Diagram

Where in the DMAIC lifecycle would you ‘create’ a Control Plan?

• Measure

• Control

• Analyse

• Improve

• Define

Where in DMAIC would you be most likely to first attempt to understand the customers CTQ’s?

• Control

• Define

• Analyse

• Measure

What ‘Lean’ tool would be most concerned with identifying and reducing the amount of changeover time

between tasks within a process?

• Poka Yoke

• Control Chart

• SIPOC

• SMED

Which of the following tools/techniques would you be MOST likely to use in the Analyse phase?

• VOC

• SMED

• DPMO

•   5 WHY’s

According to the Body of Knowledge, when creating a SIPOC diagram, what is the recommended number of

high-level Process steps to use initially?

• 3-10

• 4-12

• 3-15

•      5-7

When performing Root Cause Analysis (RCA), which of the following techniques would be most useful?

• CTQ

• Fishbone Diagram

• Control Chart

• Spaghetti Diagram

You wish to track and monitor a process over time in order to identify any trends or patterns of unusual

behaviour. Which of the following ‘Six Sigma’ tools would be BEST suited for this task?

• Control Charts

• 5S

• Kaizen

• Value Stream Maps

Which of the techniques shown below would you be most likely to use for the first time in the DEFINE phase?

•   5 WHY’s

• Poka Yoke

• AS-IS Value Stream Map

• SIPOC

• Pilot a solution