Kuiz SR HE 28 Juli 2023
Authored by Hernawan Awan
Other
1st Grade
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apabila seller incoming dan menanyakan tentang retur serta memberikan info penting ke cust. maka agent harus ?
Comment di RMA dan berikan label CALL
Comment di RMA aja lah
Comment di RMA dan berikan label CRS
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
cara cek cm yg udah terbentuk , "Merchant name" = "THO-70012" AND "Case Subcategory" = "Others - Pembicaraan terputus"
Salah
Benar
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apabila seller menanyakan di laporan pembayarannya ada Adj Logistic (Deduct), dan agent info kalo itu logistic fee maka cm yg digunakan ?
Return - Waive return
Settlement - Edukasi laporan pembayaran
Return - Edukasi logistic fee
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apabila sc komen di cm RMA utama, maka toogle harus diaktifkan.
Benar
Salah
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika ada subtask klaim logistik tanggal 18 Jul 2023, namun pembayaran sudah masuk ditanggal 20 juli 23. maka agent infokan ?
edu payment klaim logistik 3 HK dari subtask
edukasi klaim log dan payment udah masuk di tgl 20 juli 23
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