Sales Quiz

Selling high value product as per need is called which type of selling?

• Add on selling

• Up Selling

• Cross selling

Adding products from different concept is which type of selling?

• Up selling

• Ensemble selling

• Cross- selling

Pointing at the manequin to show the customer complete look, comes under which type of selling?

• Up Selling

• Add on selling

• Cross Selling

• Ensemble Selling

What type of questions should we ask the customer to understand thier need?

• Close ended question

• Open ended question

What is the full form of GET?

• Greet, Engage, Thank

• Greet, Engage,

  Transact

• Grooming, Engage,

  Transact

What is the first thing we should do, when customer comes towards our brand?

• Greet

• Ask thier need

• Show them products

How should we handle angry customer if they are not listening

• Ask them nothing can

  be done

• Fight with them

• Offer them water, ask

  the issue and help them to resolve the issue

If we dont have size in customer's choice of product, what should we say?

• Sorry ma'am, size is

  not available

• You can look for

  something else

• Sorry ma'am, this size

  is not available, let me

  check, meanwhile

  please have a look at

  these similar products

How should we greet the Mature customers?

• Heyyy

• Hi Ma'am

• Hello Ma'am/ Hello

  Sir/ Good morning/

  Good Afternoon/

  Good Evening

What will be the benefit of a cotton shirt for a customer looking shirt for office?

• Sir, cotton shirt is

  comfortable

• Sir, cotton shirt It is

  breathable

• Sir, as you said you are looking for a shirt to

  wear in office, this is a

  cotton shirt, so if you

  work for long hours it will be breathable and

  comfortable