What is the name of Unit 4 - AOS1?

• Reviewing Performance - The Need for Change

• Implementing Change

Which KPI is NOT evident in the study design?

• Number of Workplace Accidents

• Number of Website Hits

• Rate of Profit Growth

• Rates of Staff Absenteeism

... Profit Figures

A high rate of staff absenteeism usually indicates employees feel comfortable and motivated in the workplace.

• True

• False

Legislation can be considered a driving and restraining force for change.

• True

• False

Number of website hits is .... ?

• The number of times a customer makes an order

• The number of times a customer interacts with a website

• The number of times a website requests information from a server

• The number of times a customer makes a complaint

Miss Stewart decides to complain to Miss D'Silva about the taste of a coffee she purchased the other day. Would this be considered in the business's number of customer complaints?

• Yes

• No

Driving forces will .... change

• Support

• Work Against

A proactive manager will wait until the change has occurred and then monitor their competitor's response to the change.

• True

• False

Proactive Approach to Change = change is .... and occurs .... a business is impacted by pressures in their environment.