HRM - change management session seven review

______is the ability of an organization to reach its goals and optimize results.

• Organizational productivity

• Organizational performance

• Organizational metrics

• Organizational measurement

_____indicate whether the individuals impacted by the change are progressing through their change journeys.

• Individual change plan

• Individual timelines

• Change plan metric

• Individual performance

Change readiness surveys are usually online surveys sent by a project owner to understand how stakeholder groups are feeling about the change at different points in time throughout the project.

• True

• False

The appreciative enquiry _____.

• helps to foster a positive and collaborative culture of change and generate creative and sustainable solutions

• helps to enhance the validity, reliability, and richness of the change evaluation findings

• evaluates change from four perspectives: financial, customer, internal process, and learning and growth

• helps to clarify change objectives, assumptions, and indicators, and communicate them to stakeholders

Change feedback is a process that collects and analyzes the opinions, experiences, and suggestions of the project or product team members, stakeholders, customers, and users regarding the change implementation and its results.

• True

• False

A change log is a record that tracks and documents the status and history of the change requests and their outcomes.

• True

• False

A ____ is a group of people who are responsible for reviewing, approving, or rejecting the proposed changes to the project or product.

• change management board

• change review board

• change team

• change action board

These evaluations are normally based on participant satisfaction across various categories such as content, instructor effectiveness, usefulness, etc.

• Training metrics

• Training assessment

• Training evaluation survey

• Training survey

System usage rates is an example of _____.

• change tracking

• change monitoring

• change management tracking

• change benefit tracking

States of change model includes - current state, transition state, future state

• True

• False