CMDB Review

What is Application Portfolio Management?

• A process for managing hardware assets

• A framework for managing application vulnerabilities

• A process enabling portfolio managers to assess and make strategic decisions for groups of Business Applications managed collectively

• A tool for tracking software licenses

What is Service Portfolio Management?

• A process for managing customer service requests

• A framework for managing IT infrastructure services

• A process for managing vendor contracts

• A process for defining and managing solutions a technology organization offers to its customers

What is an Application Service?

• A process for requesting applications

• A record in ServiceNow that represents a deployed instance of an application (eg: EY Ripples) or Technical Service Offering (eg: Windows File Share – Argentina)

• Another way of saying application support

• A process to deploy applications to production

Where can I learn more about Common Service Data Model?

• Learning modules offered by EY in Success Factors learning

• KB articles in Self Service Portal

• ServiceNow product documentation available on the internet

Where are Business Criticality & Business Capability defined?

• Application Portfolio Management

• Privacy Impact Assessment

• Business Impact Assessment

• Service Platform Management

Business Application records from Application Portfolio Management are used to create an ITSM Tickets

• TRUE

• FALSE

It is an Enterprise Architects responsibility to define and submit requests to create records to build the end-to-end service map for an asset in alignment to Common Service Data Model.

• TRUE

• FALSE

Configuration items in CMDB are manually created and updated

• TRUE

• FALSE

What record represents a solution offered to people who build/managed solutions offered directly to the rest of EY?

• Business Service

• Application Service

• Technical Service Offering

• Configuration Item

The reason we need to align with CSDM is?

• To follow industry trends

• To comply with data regulations

• Because it has been mandated by Leadership

• To enable better ITSM and ITOM through using a consistent model that relates the technology managed in EY Technology to what customers use or experience directly