Chapter 7 Interview Types

This type of interview is aimed at addressing employee career related personal or interpersonal issues

(a)  

• Counseling
• Exit
• Panel
• Informational

When does an exit interview occur?

• When an employee is changing departments?

• When an employee is laid off or leaving the company?

• When they leave for the day?

• At the end of an interview?

The grievance interview (or confrontation interview) is any type of one-to-one encounter involving conflict and its resolution.

• True

• False

In an ​ (a)   _interview, the interviewer wants information from the interviewee.

• information seeking
• informal
• exit
• counseling

In ​ (a)   interviews, there is usually some type of offense involved. For example, a firm representative may interrogate a customer in a case of shoplifting

an employer may interrogate an employee in a case of missing company funds, or a police officer may interrogate a suspect. ​ ​

• interrogation
• counseling
• grievance
• exit

Overall, how would you say the questions in this interview were organized?

• Funnel

  Questions following the funnel sequence move from the general (open-ended or hypothetical open questions) to the specific (closed or direct questions).

• Inverted Funnel

  move from specific to general.

• Hour-glass

  When the interviewee’s answer to the last (specific or closed) question in a funnel sequence isn’t at all what you expected, you will want to reopen the questioning to clarify the missing information. Each ques- tion would then become more and more general until you end with a final sum- mary (open-ended) question.

• Diamond

  To clarify the answer, you will want to reopen the questioning, starting with a general question and then move to more and more specific ones until you end with a closed (or direct) question.