Product Activation - Non Live Training

What is the Macro title that can be used when merchant informed that they have received email regarding Product Activation?

• Probing Email Account Product Activation (IND/ENG)
• Document Resubmission on Product Activation
• Cards Activated by MO
• Probing advise account product activation [IND]

Agent can escalate to MO if Merchant confirmed that they haven’t got any email in regards to their channel activation status

• TRUE
• FALSE

What are the requirements of merchant to be onboarded for Indomaret Activation?

• Account type registered as a business entity (PT, CV) in Indonesia
• High transaction volume > IDR 100mio/month
• The website is active for more than 1 year.

• Merchant already live with Xendit >2 years

Return/refund policy is one of the requirement for merchant to activate BCA VA (can see in Best Practices for Merchant's website)

• TRUE
• FALSE

Merchant and Xendit Logo are two of the minimum requirement to activate merchant's BCA VA

• TRUE
• FALSE

What is the meaning of status awaiting_tnc_from_customer in OVO Activation?

• The request for activation is being reviewed by OVO
• Xendit have received the request for OVO activation
• Merchant need to sign Terms and Condition document
• OVO already activated

Usually awaiting_info_from_merchant in Shopeepay happens because of the merchant website not pass and the failure reason can be...

• Website is not brand.com
• Not Acceptable social media pages

• Approved micro e-comm and merchant did not provide app
• Website is not ready to use

What is the meaning of status testing_uat in Kredivo Activation?

• The request for activation is being reviewed by Kredivo
• Merchant needs to do testing after Kredivo is activated
• Merchant needs to do testing before Kredivo is activated
• The activation request is rejected but merchant may re apply again in the future

The meaning of new_submission status in DANA QRIS Activation is Xendit have received the request however there are still incorrect / incomplete documents needed from merchant side

• TRUE
• FALSE

What is the meaning of status awaiting_feedback_from_bca for BCA VA Activation

• The request for activation is being reviewed by BCA
• BCA VA already activated
• BCA FVA already activated
• The request for activation is being reviewed by Xendit