Customer Service

Which is the most effective method to handle angry callers?

• Ignoring their feelings

• Ranting back

• Getting off the phone as soon as possible

• Listening and being empathetic

What should you do if a customer is not satisfied with the help you’ve given?

• 
  Insist that it’s their fault

• 
  Tell them to go away

• Explain why you cannot help further

• Offer to speak with their manager

What type of voice tone should you use when talking on the phone?

• Monotone

• Loud and harsh

• Cheerful and polite

• Childish and sweet

What is the best way to handle a customer's complaint?

• Ignore the complaint

• Acknowledge the complaint and find a solution

• Argue with the customer

• Transfer the call without informing the customer

How should you respond if a customer is angry or upset?

• Empathize with their feelings and apologize for any inconvenience

• Argue back to prove your point

• Tell them to calm down

• Ignore their emotions and stick to the facts

What is the most important skill for a customer service assistant?

• Being able to handle complaints

• Being able to sell products

• Being able to multitask

• Being able to work long hours

How should you handle a customer who is being rude?

• Argue back and defend yourself

• Speak to them in a condescending tone

• Maintain professionalism and try to resolve their issue

• Ignore them and continue with your work

What are the key elements of good customer service?

• Product knowledge, politeness, and speed

  
  

• Politeness, ignoring customer's feedback, and product knowledge

• Ignoring customer's complaints, speed, and efficiency

• Efficiency, arguing with customers, and product knowledge

What is the importance of active listening in customer service?

• It helps in selling more products

• It helps in understanding customer needs and expectations

• It's not important

• It's only important in complaints handling

How do you respond to a customer who wants to return a product?

• Tell them returns are not allowed

• Listen to their concern and follow the company's return policy

• Ignore their request

• Ask them to contact the salesman