Formative Assessment on Models of Communication

Shopee Delivery Notice via SMS

• Linear

• Interactive

• Transactional

Answer explanation

You are only notified of the delivery. No response is required.

Greetings

• Linear

• Interactive

• Transactional

Answer explanation

Two-way greeting. Hello, hi. Good morning, good morning.

Messenger Reactions

• Linear

• Interactive

• Transactional

Answer explanation

Emojis used to acknowledge message

Customer Service

• Linear

• Interactive

• Transactional

Answer explanation

Help to be provided by the teller will be based on and affected by what you inquire or complain about.

Textbook Activities

• Linear

• Interactive

• Transactional

Answer explanation

Specific answers are required

Contact Tracing

• Linear

• Interactive

• Transactional

Answer explanation

Similar to a survey. You are asked to provide information.

Memorandum

• Linear

• Interactive

• Transactional

Answer explanation

Information to be read

Ordering Food from Caf

• Linear

• Interactive

• Transactional

Answer explanation

Ask and you shall receive

Evaluation (Likert Scale)

• Linear

• Interactive

• Transactional

Answer explanation

Question and Answer

Evaluation (Open-Ended)

• Linear

• Interactive

• Transactional

Answer explanation

Question and Answer