Day 13

Customer can earn points and rewards if they link their Banner for U Loyalty card to the Third Party Vendors. Select all that applies.

• Anycart

• Instacart

• UberGrocery

• Doordash

What should CSR do if the address of the customer  is verified by USPS but validation failed on our web or app?

• -Advise customer to go to their local post office to update/validate their address.
  

• -Advise customer to change address instead.
  

• -Submit RTS for escalation.
  

• -Advise customer to shop in-store instead of delivery.

What is the minimum order requirement for delivery or pickup?

• $.3.95
  

• $25
  

• No minimum order
  

• $30

Customer can give tips to Safeway driver.

• True

• False

Customers cannot edit orders for Express/1-hour Delivery, only cancel.

• True

• False

What is CRV Tax?

• Customer Redemption Value 
  

• Customer Returned Value
  

• California Returned Value

• California Redemption Value 
  

The pre- authorization hold will fall off the customer’s payment card within 3-5 business days depending on the customer’s banking institution.

• True

• False

With Schedule & Save, you can select the timing and frequency of your pickup or delivery and cancel or reactivate individual items at your convenience.

• False

• True

Customer has the option to ___, ___ and ___  within the cut-off time. Select all that apply.

• Update Cart

• Reschedule

• Update Delivery Address
  

• Cancel order

Customer can place one order to multiple addresses.

• True

• False