Auth flow, SUA and Care

What CARE means?

• Client Authomatically Risky Enough

• Customer Authentication Really Excellent

• Customer Authentication Risk Enablement

• Care About Rare Echecks

Select the option that is NOT a reason why a CARE is placed.

• To protect the customer's account

• Because the system detects some suspicious activity

• Due of recent profile changes

• Because customer wants to close an account

When we can override CARE's?

• Always

• When customer requests it

• When you see the CARE in the workflow

• As long as the CARE's is overridable

What SUA means?

• Step Up Authentication

• Step Unauthorize Authenticate

• Step Up Authorization

• Set Up Authentication

What is SUA?

• It's a security process that agents need to do to validate cx's identity

• It's a validation process that agents need to do to get into the cx's acc

• It's a security process that customers need to do to validate CSR identity

• It's an authentication process that customers need to do to change info

When we need to run SUA?

• To close the customers account

• To do any change on the customers account

• To open the customers account

• To add a card

Wich one is NOT one of the SUA options?

• KBA

• Automated Call

• SMS

• Trigger Notification

What is Auth Flow?

• It's a validation process that agents need to do to get into the cx's acc

• It's a security process that agents need to do to validate cx's identity

• It's a security process that customers need to do to validate CSR identity

• It's a security process performed on cx's side to validate their identity

Difference between Auth Flow and SUA?

• They are the same.

• Auth Flow is presented to the customer and SUA is presented to the agent

• Auth Flow is when cx cannot log in and SUA is when cx is in the account

• Auth Flow is presented to the agent and SUA is presented to the customer

The Auth Flow and SUA options are exactly the same.

• True

• False