
Kepuasan Klien
Authored by Irine Nila
Other
University
Used 1+ times

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9 questions
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1.
DRAW QUESTION
45 sec • 1 pt
Gambarkan perasaan Anda hari ini dengan sebuah emoticon!

2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa istilah yang tepat untuk "perkiraan konsumen tentang apa yang akan diterima apabila ia mengkonsumsi produk (barang / jasa)?
Kinerja
Kepuasan
Harapan
Persepsi
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa istilah yang tepat untuk "persepsi konsumen terhadap apa yang diterima setelah mengkonsumsi produk"?
Kinerja
Kepuasan
Harapan
Perkiraan
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa yang terjadi jika service quality yang diberikan lebih kecil dari pada expectation pelanggan?
Klien puas
Klien biasa saja
Klien tidak tahu
Klien tidak puas
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa yang terjadi jika nilai kualitas pelayanaan sama dengan harapan pelanggan?
Kepuasan yang biasa diinginkan pelanggan
Kepuasan yang tidak diinginkan
Kekecewaan pelanggan
Kepuasan pelanggan
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa yang terjadi jika kualitas pelayanan lebih besar dari harapan yang diinginkan pelanggan?
Kepuasan biasa saja
Kepuasan tidak sesuai harapan
Kepuasan standar
Kepuasan memuaskan
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa istilah yang tepat untuk kepuasan yang diperoleh dari fungsi atau pemakaian suatu produk?
Kepuasan psikologikal
Kepuasan fungsional
Kepuasan emosional
Kepuasan harga
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