RIGHTS AND RESPONSIBILITIES OF CONSUMERS

What is the main difference between goods and services?

• Goods are bought by traders for resale, while services are purchased for personal use.

• Goods can be physically verified before buying, while services cannot be verified beforehand.

• Services can be consumed instantly, while goods are used over a period of time.

Answer explanation

The correct option is (b)

This is because you can see and test goods before purchasing them, but you can't always predict the quality of services in advance. The other options are not accurate.

What is the main difference between goods and services?

• Goods are bought by traders for resale, while services are purchased for personal use.

• Goods can be physically verified before buying, while services cannot be verified beforehand.

• Services can be consumed instantly, while goods are used over a period of time.

Answer explanation

The correct option is (b)

This is because you can see and test goods before purchasing them, but you can't always predict the quality of services in advance. The other options are not accurate.

What does Consumerism mean?

Answer explanation

Consumerism refers to a movement by consumers so as to ensure fair and honest (ethical) practices on the part of manufacturers, traders, dealers and service providers in relation to consumers.

What does consumerism refer to?

• The act of selling goods to consumers.

• A movement to promote dishonest trade practices.

• A movement by consumers to ensure fair practices.

• d) A government policy to control consumer choices.

Rights of the consumers include

• Right to be Informed

• Right to seek redressal

• Right to safety

• Right to Consumer Education

• Right to be heard

What responsibility do consumers have regarding proof of transactions?

• Ignore any documents related to purchases.

• Preserve documents related to credit purchases only.

• Invariably obtain and preserve documents related to purchases.

• Disregard warranty/guarantee cards from dealers.

What is the impact of the "Right to be heard" for consumers?

• It gives consumers the right to ignore seller recommendations.

• It ensures consumers can exercise their rights effectively.

• It prevents consumers from making complaints.

Answer explanation

The right to be heard allows consumers to voice their concerns and ensure their interests are considered in various contexts.

What is the responsibility of consumers during the guarantee period of a product?

• To use the product roughly to test its durability.

• To misuse the product to ensure replacement.

• To use the product properly and responsibly.

• To not use the product at all.

Answer explanation

Proper use of Product/services:

This is a consumer responsibility and he/she should use products and services properly, especially during the guarantee period, and avoid rough usage in anticipation of replacements.

What is the purpose of the "Right to seek redressal" for consumers?

• To allow consumers to make unreasonable claims.

• To prevent consumers from seeking compensation.

• To empower consumers to seek remedies and compensation.

• To restrict consumers from making complaints.

Answer explanation

Right to seek redressal is defined a the right to seek compensation due to damage caused by unfair trade practices and exploitation.

Which statement about consumer education is true?

• Consumer education is not necessary for responsible buying.

• Consumers should rely solely on sellers for information.

• Consumer education focuses only on product prices.

• ensures that consumers are informed and educated about their rights

Answer explanation

Right to Consumer Education

Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them