FOO Revision 1

Recommend the types of accommodation for the following scenarios:

Martin, a student on his holiday break, is on a budget and he enjoys interacting with others in communal areas.

• Motels

• Service Apartment

• Hostel

• Bed & Breakfast

Recommend the report to be printed for the following purpose:

Carry out pre-assignment activities for last minute VIPs

• No-Show Report

• Same-day Arrival Report

• Arrival Report

• In-House Report

Hotel Thursday collects $80 for incidentals per night. Determine if pre-authorisation/cash deposit is required. If required, calculate the amount for this situation. Round off your answer to nearest whole number -

Guest staying from 2 – 6 Sept 2023. Room rate: $202++ per night.

Cashier comments: Pax account.

(a)  

Marnie, a FOA at Hotel Nice, attended to Mr. Salah, who was there to check-in. However, she had challenges locating Mr. Salah’s reservation. What is this situation termed as?

• Underage guest

• No prior reservation

• Claimed reservation

• Overbooking

Room rate ran as $340++ instead of $300++ as the incorrect room rate is updated. Identify how FOA Azlan handles this situation?

• Allowance off the erroneous rate and manually repost the right rate

• Cancel the initial pre-authorization and take another pre-authorization with the right amount

• Adjust the erroneous rate and manually repost the right rate

• Adjust the right rate and manually repost the erroneous rate

Nitchi Hotel has 700 rooms. It ran at 80% occupancy the room revenue earned was $286,988. There were 150 rooms on Out-of-Service status.

Calculate number of rooms sold.

• 650

• 460

• 560

• 860

The exchange rate of US$1 = S$1.35.

Convert US$577.25 to Singapore dollars

• S$779

• S$780

• S$759

• S$799

Mavel Hotel is a newly opened hotel with 200 guest rooms. On 15 August, the water pipe had burst in 10 rooms and was put as out-of-order as repair works would take 3 days. Despite this, the hotel managed to sell 145 rooms. Calculate the occupancy Mavel Hotel achieved for 15 August.

• 75%

• 77%

• 76%

• 78%

Andrew was unable to balance his cash transactions and sought his senior's assistance. Which report should be printed in order to trace and correct the error?

• Manager's report

• Batch Summary Report

• EDC Reports

• Cashier Report

A pre-auth of $1000 was taken at check-in on guest’s Visa card. The final charge amounts to $1800 and guest wants to use the same Visa card.

Advice what FOA Gray should do to handle this situation.

• Cancel the initial pre-authorization of $1000 and perform sale transaction of $1800

• Perform pre-authorisation transaction of $1800

• Perform pre-authorised transaction of $1800

• Perform sale transaction of $1800 & cancel the initial pre-authorization of $1000