CSS Practice Exam 3
Quiz
•
Business
•
9th - 12th Grade
•
Practice Problem
•
Medium
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28 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is a customer body language cue?
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When is it an OK time to temporarily leave one customer in order to go help a second customer?
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What's the specific term for the action a retailer makes to address a service failure?
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT a step you should take as part of the service recovery process?
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The collective group of customers served by a particular retailer are referred to as that retailer's?
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT an area of foundational knowledge that retailers look for in all employees?
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following describes a communicator who is straight to the point?
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