Enchilada Call 8.16.23

Hanover Help App: Which of the items below require a support ticket?

• Computer setup

• Weekly input file

• ILSs

• Lease contract issues

• Phones/ Internet

Hanover Help App: How can you access the new Hanover Help Ticket App?

• SharePoint App via mobile device

• HanoverHelp.com Homepage

• Teams

• What's a ticket?

Hanover Help App: What is the correct way to respond to a chat for your ticket?

• Reply directly to the Power Automate chat

• Go back into your ticket and respond within the app

• Email the analyst

• Teams chat the analyst

• Click the link in the Power Automate chat, redirect back to the app, and respond

A NON-Hi-Rise building should answer what % of phone calls?

• 50%

• 65%

• 80%

• 35%

A Hi-Rise building should answer what % of phone calls?

• 50%

• 65%

• 80%

• 35%

Where can you order your business cards and nametags?