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Non Live: #asklevel2 Governance

Authored by CS Xendit

Professional Development

1st Grade

Used 2+ times

Non Live: #asklevel2 Governance
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10 questions

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1.

MULTIPLE SELECT QUESTION

1 min • 1 pt

New key design for #asklevel 2 governance are ...

Question Criteria & Eligibility
Top Inquiry Bookmark
New Historical Sheet
Faster Response

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Can we escalate an ongoing ticket inquiry to #asklevel2 channel?

Can
Can't

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Here are the eligible criteria to be asked on #asklevel2 channel, except ...

Information/guidance is not available on SOP/ Ops Guide

Information/guidance is available on SOP/ Ops Guide, but hardly can be understood clearly

Information is available on SOP/ Ops Guide
Information/guidance is available, but create confusion for edge case, e.g: security, fraud, terminology usage, etc

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should you do if received cross emoji on your question thread?

Tag related L2 on the thread
Attach document or transaction proof
Request new question without workflow
Recheck the question, Ops Guide or escalate the inquiry via Zendesk directly

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When will the new governance of #asklevel2 release?

2023-08-17 00:00:00
2023-09-11 00:00:00
2023-09-04 00:00:00
2023-08-31 00:00:00

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the criteria of "Ticket Escalation Process" parameter?

Eigible
Not Eligible

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Can we ask about information that is already on the docs, however needs more a comprehensive explanation from L2?

Can
Can't

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