ACE DAY 4

What will you do when a customer wants to

make reservation for a group of 12 at the reservation counter?

• Offer a reservation slip asking for his travel details

• Inform him to contact the IndiGo call centre for this particular reservation

• Request him to contact the group

  desk and provide the Email ID

• Inform him/her that IndiGo

  does not allow

  group requests at any airport

What is the full form of

OTT?

• On Time Text

• On Time Turnaround

• On Time Flight

• All of the above

What is LRT?

• Limited Release Tag

• Luggage Release Tag

• Locate and Retrieve Tag

• None of the Above

IndiGo staff is travelling as SLT/SOD.

He/She reports at your counter for check-in

and wants a premium seat. What would you do?

• Will assign

• Will assign only if staff is willing to pay

• Ask my supervisor

• None of the above

Mrs. Chopra is travelling with her 36 month old twins and wants the seats

together. Can we

assign seats on the same row?

• YES

• NO

SSR stands for

• Special Service Request

• Special Service

  Redeemed

• Special Service Requirement

In a ___________

Flight, Customer gets 2

Boarding passes & gets his/her luggage at the final destination

Select the wrong statement in reference to FFWD service.

• FF bags are delivered first in arrivals

• Customers get priority checkin and anytime boarding

• FFWD =Rs 650

• None of the above

DBST bookings include a free meal

• TRUE

• FALSE

Bags weighing ____ kgs or more need to

have Heavy Tag on them

• 32 kgs

• 23 kgs

• 30 kgs

• 25 kgs